AnnotRift, Inc. ("AnnotRift," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, website, and services.
1. Information We Collect
1.1 Information You Provide
We collect information you provide directly to us, including:
- Account registration information (name, email, company, role)
- Payment and billing information (processed by our payment provider)
- Project data and annotation content you upload to our platform
- Communications with our support and sales teams
- Survey responses and feedback
1.2 Information Collected Automatically
When you use our services, we automatically collect:
- Device information (browser type, operating system, device identifiers)
- Usage data (pages visited, features used, time spent)
- Log data (IP address, access times, referring URLs)
- Performance metrics and error reports
1.3 Customer Data
We process data that our customers upload for annotation services ("Customer Data"). We act as a data processor for Customer Data and process it only according to our customers' instructions and applicable data processing agreements.
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Send technical notices, updates, and security alerts
- Respond to your comments, questions, and support requests
- Monitor and analyze trends, usage, and activities
- Detect, investigate, and prevent fraudulent or unauthorized activity
- Personalize and improve your experience
- Comply with legal obligations
3. Data Sharing and Disclosure
We do not sell your personal information. We may share information in the following circumstances:
- With service providers who assist in operating our platform
- With your consent or at your direction
- To comply with legal obligations or respond to lawful requests
- To protect the rights, privacy, safety, or property of AnnotRift or others
- In connection with a merger, acquisition, or sale of assets
4. Data Security
We implement industry-standard security measures to protect your data, including:
- AES-256 encryption at rest and TLS 1.3 in transit
- SOC 2 Type II certified infrastructure
- Regular penetration testing and security audits
- Role-based access controls and audit logging
- Dedicated security team with 24/7 monitoring
5. Data Retention
We retain your information for as long as your account is active or as needed to provide services. Customer Data is retained according to the terms of your service agreement and deleted upon request or contract termination.
6. Your Rights
Depending on your location, you may have the following rights:
- Access, correct, or delete your personal information
- Object to or restrict processing of your data
- Data portability (receive your data in a structured format)
- Withdraw consent at any time
- Lodge a complaint with a supervisory authority
7. International Data Transfers
We operate globally and may transfer your data to countries outside your jurisdiction. We use Standard Contractual Clauses and other appropriate safeguards to ensure adequate protection of transferred data.
8. Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date.
10. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at:
AnnotRift, Inc.
548 Market Street, Suite 400
San Francisco, CA 94104
Email: privacy@annotrift.com